No fear, our friend Scout can sniff out a better path. PS: If you’ve also got a pet named Scout we’d love to hear from you. Send in a pic and we’ll send Scout a shout! Oh no! Sorry about that, …

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Typical response for PUT, PATCH and DELETE requests. Requested entity existed under a different ID or path. Check the Location header. The request was well formed and valid, but some other conditions were not met. An internal call timed-out and the API was not able to finish your request. It is safe to retry the request after a short delay.

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If you have any questions or need help with the new API, please reach out . The request to POST or PUT a record was successful. A Location HTTP header is returned. The entity exists under a different URI or ID. Occurs when trying to access a conversation that has either been moved or …

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Frequently asked questions and support documentation for Help Scout

After 60 days, the old conversation URL will return a 404 Not Found in response to a GET request.

All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email [email protected].

Frequently asked questions and support documentation for Help Scout