Swethasri Kavuri led the charge on the Customer Managed Encryption Keys (CMEK) initiative, an ambitious project that ...

"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

You call that customer service?” struck a nerve with me. In the 21st century we seem to have the options of poor service, self-service or no ser ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

Following its announcement that it would pause non-renewals for policyholders to ensure coverage for Los Angeles County ...

Having worked closely with businesses navigating crises, I’ve seen how a robust disaster recovery plan can transform panic ...

Hostinger is the best web host for beginners overall. Hostinger offers a simple purchase process, guided WordPress setup, and ...

GoDaddy fails to adequately protect hosted customer websites and engages in misleading privacy advertising, FTC says. It ...

In a complaint filed Wednesday, the FTC alleged that since 2018, GoDaddy has failed to implement reasonable and appropriate ...

Experts share how retailers are integrating point-of-sale systems, customer relationship management tools and consumer data ...