Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Workers are coffee badging to get around return-to-office mandates. What is it?
Tis the season to be… coffee badging? The new year traditionally marks the time a fresh crop of U.S. corporations ...