The retail paradigm has shifted from one of Product ... Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced ...

Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment. This ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web ... between providing service to users and keeping ...

Retailers can no longer afford to take a reactive approach to data security. A data-centric approach, focused on tokenization, encryption, access controls, and real-time monitoring, is the best way to ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

optimize inventory management including helping reduce theft and loss prevention, and provide enhanced customer service, and drive even more value in the retail industry.

Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.