Here are the trends that have stood out to me over the past several years and where I think the industry is headed.

PG Forsta, a leading research and experience technology company, has unveiled Research HX, an AI-powered market research solution suite designed to increase efficiencies, improve data quality, and ...

Customer service is a vital aspect of the hospitality industry, as it directly affects the satisfaction, loyalty, and reputation of your guests. However, sometimes you may face challenges that ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

The modern workplace is evolving rapidly, and so is the role of Human Resources (HR). Once primarily focused on administrative functions, HR has transformed into a strategic partner focused on ...

This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so Virgin Media would have to pay up if it found in your favour.

The services sector continues to expand, absorbing 62.3 per cent of urban workers, 80 basis points higher than the Q2 of the last quarter. This growth has been driven by robust demand in IT ...

As the hospitality ... industry news into a quick, easily-digestible comprehensive daily report. Trusted by top executives around the world. Skift Pro is our daily news membership service.

A growing number of countries are confronting the dual challenges of population decline and aging, as younger generations opt to have fewer children and advances in healthcare extend life expectancy.