The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer ...

RSoft, a leader in AI-powered technology solutions, is excited to announce the launch of Realtors Robot, an innovative ...

In the entertainment industry, seamless coordination and efficient management are key to delivering an exceptional experience ...

RSoft, a leader in AI-powered technology solutions, is thrilled to announce the launch of RSoft Salez Robot, an innovative AI ...

CRM software plays an important role in improving most areas involved in business operations, providing a centralized location for all its customer data. With that, it’s easier for businesses to ...

Twilio sees artificial intelligence playing into its future, through "smarter, more consumer-aware autonomous agents" and more personalized services that take into account customer data from prior ...

Adopt an organization today, and it will require the organization to leave all its comfort zones behind and depend on digital tools for maximizing efficiencies, streamlining operations, or creating ...

Quadient is a recognized leader in the cloud-based omnichannel customer communications management solutions market. Recently named a Leader in the IDC MarketScape: Worldwide Automated Document ...

and Customer Communications Management. G2.com, the leading business software review platform, enables users to research and select solutions backed by real, verified customer reviews. This marks ...

Customer Relationship Management (CRM) software’s primary goal is to ... including internal communication tools like on-screen calls, the easy creation of a client knowledge base, data export ...