Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

New AI tools from Microsoft, Google, Intuit and Salesforce are going to help businesses move beyond generative AI to real AI.

Today, we get into the role of AI in customer service, demonstrating how it’s being integrated into contact centers for customer and agent experiences alike. But not only AI — we get into the ...

I think it’s a mistake to assume that the public’s embrace of large language models (LLMs) and other GenAI-based technologies automatically extends to their customer service preferences.

The sensitive movements of President Biden, Vice President Kamala Harris and former President Donald Trump could be easily trackable because of Secret Service agents using the Strava fitness app ...

If you have less work experience on your CV, your cover letter can improve your application. Aim to write half a page unless you're asked to do more. Cover everything that’s relevant, but keep the ...

But AI agents are growing ever more sophisticated, showing promise in nearly every area of the enterprise, including customer service. Cisco is angling to be a leader in AI-powered call center ...

The deployment takes minutes, and the outcomes are impressive. Already, Freddy AI Agents in beta have been able to resolve 45% of customer support requests and 40% of IT Service requests. It is, ...

as well as releasing 10 off-the-shelf bots that can carry out a range of roles including supply chain management and customer service. The AI agent has become the newest buzzword for major ...

Additionally, Microsoft is integrating 10 new autonomous agents into Dynamics 365 to assist with sales, customer service, finance, and supply chain management. These agents are designed to tackle ...