Khadoom uses OpenAI’s generative AI chatbot, ChatGPT, to process user requests with speed and offers personalized assistance ...

SoundHound AI has almost tripled investor wealth since its initial public offering in 2022. While SoundHound remains ...

Founded by Beerud Sheth in 2004, Gupshup helps automate interactions, create chatbots, and manage customer support, marketing ...

The exponential growth of data across diverse platforms has ushered in an era of unprecedented opportunities and challenges for organizations. Data, once siloed and static, now has the potential to be ...

By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner. Consumers are increasingly adopting unofficial third-party ...

In the Philippines, advanced AI tools – including those with language recognition, emotion recognition, and generative ...

The tech experts have done it again. Check out all the 2025 industry predictions to be aware of as we enter the new year - ...

User interaction with WhatsApp's support team. Upon selecting the "Chat with Us" option, users will be notified that they can ...

Artificial Intelligence is fast evolving. In doing so, it has increasingly challenged traditional conceptions of ...

The integration of AI in customer service is just one of many ways Goldmarketer.com is embracing technological innovation to ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you ...