In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

SafelyYou, the leader in empowering safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and re ...

In this article, we interviewed Anna Mazur, a Project Manager at Simply Contact, about her experience implementing AI-powered customer service solutions. She shared valuable insights into how AI ...

and they can benefit from contact center AI,” Grubb says. Writing in CIO magazine, Jerry Dotson, vice president of public sector at Avaya Government Solutions, says, “AI is revolutionizing contact ...

But amid this currency chaos lies an opportunity: embracing a ZAR-based contact centre solution. This localised approach could be a game-changer for South African businesses, offering stability ...

HCLTech expands capabilities in AI-powered contact center transformation. HCLTech has expanded its strategic collaboration with Microsoft to transform customer service experiences with GenAI and cloud ...

The week of December 30 to January 3 23 seconds The week of December 23 to 27 27 seconds ...

Nextiva is a phone service that offers various products and solutions like online faxing, VoIP, call center, and several ... support should any issues arise. Avaya aims to create a truly saleable ...

That said, these are the type of companies that one could see being purchased by a data center or AI company to “package” AI infrastructure solutions. NuScale Power specializes in advanced ...