Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.
A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.
In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead.
Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...
WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...
The bank also aims to shutter 20 private-client retail locations as part of its efforts to cut $600 million in costs in 2025, ...
Square’s Future of Commerce Report reveals 2025 business trends in restaurants, retail, and beauty
Square says retailers are focusing on merging online and in-store experiences to meet evolving consumer expectations.
To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...
Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.
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