AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...

ASIC also noted in the ASIC Corporate Plan 2024-2025 that: "As part of our focus on private markets, ASIC will consider the role of superannuation in the growth of private investment activity and the ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead.

Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.

Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment. This ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Comprehensive process management software offers a powerful way to boost efficiency by automating routine tasks such as ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

The ongoing evolution in loyalty presents an opportunity for retailers to retool their rewards programs to keep consumers ...