Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead.

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

WebEngage formalises a strategic partnership with ALJ Electronics to enhance their omnichannel customer engagement Abdul ...

On the hunt for a part-time job? Here are the best gigs that'll earn you some cash without killing your social life.

The bank also aims to shutter 20 private-client retail locations as part of its efforts to cut $600 million in costs in 2025, ...

Square says retailers are focusing on merging online and in-store experiences to meet evolving consumer expectations.

Comprehensive process management software offers a powerful way to boost efficiency by automating routine tasks such as ...

At the Pang Dong Lai supermarket chain, based in China’s north-central Henan Province, both customers and employees are ...

Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment. This ...