Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Colorado lawmakers back bill targeting price gouging, especially in grocery stores
Colorado grocery stores and other sellers of “necessity” goods would be prohibited from “unfairly or unconscionably” raising ...
Americans are in need of third spaces. Starbucks just took itself off the list.
Americans, young and old, are in desperate need of such places away from home and away from the office (or school) where they ...
Starbucks says it will prioritize paying customers in latest policy shift
The new rule comes as part of a push by Starbucks' new chairman and CEO, Brian Niccol, to reinvigorate the chain's sagging ...