Discover how omnichannel marketing supports seamless customer experiences. Learn omnichannel strategies to improve engagement ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Introduced in the 1990s, customer relationship management (CRM) software was initially designed to help sales teams efficiently manage contacts and track customer interactions. Over time, the world of ...

“Now there’s another period of acceleration, because everybody realises it's not about ‘CRM’ or ‘salesforce automation’ anymore, it's really going to omnichannel marketing and customer ...

This week, Epiphany will unveil an updated CRM suite that will blend heretofore standalone marketing, sales, and service modules. The goal is to offer sales or service agents a full view of ...

To further enhance and personalise the customer experience, Halfords runs Aptos CRM, integrated with its POS in its retail ...