and they can benefit from contact center AI,” Grubb says. Writing in CIO magazine, Jerry Dotson, vice president of public sector at Avaya Government Solutions, says, “AI is revolutionizing contact ...

SuccessKPI is listed among the leaders of Frost & Sullivan's Frost Radartm: Workforce Engagement Management (WEM) 2024 for the second consecutive year.  WEM tools, powered by artificial intelligence ...

The analysts think Verint's ability to address the on-premise contact center market with modern AI-based applications is a competitive differentiator. Avaya on-premise customers prefer Verint for ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

Nextiva is a phone service that offers various products and solutions like online faxing, VoIP, call center, and several ... support should any issues arise. Avaya aims to create a truly saleable ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting ...

The deep engagement with Avaya will also ensure the future-proofing of this contact centre transformation investment. This ensures a strong solution set that is relevant for current customer ...