Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best ...

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

We’re all familiar with IVRS systems that let you access information using a touch-tone telephone. [Achu Wilso] built his own version which uses a cellphone, microcontroller, and computer.