Proactive customer feedback continually improves the product and experience, reducing future customer service calls, building a stronger reputation, and improving revenue. Research from Microsoft ...

Discover how call answering services enhance customer satisfaction, improve response time, and foster personalized ...

For that reason, we are piloting a written feedback service. With your help, we’ll make it as dialogical and responsive as possible! These appointments do not require a face-to-face or online meeting, ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. There’s a good chance you’ve seen HappyOrNot feedback technology in a store, restaurant, stadium or ... [+] airport.

CEO sends texts to its clients to solicit their feedback about the program, but McCay was skeptical that the organization really wanted her opinion. “In prison,” she said, “feedback isn’t necessary.