Discover how you can leverage different types of call centers to improve customer support and enhance operations.

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they ...

While historically, many enterprises have viewed outbound calling as an expense, recent research revealed organizations cited digital/voice channels as important to improving the customer experience — ...

STIR/SHAKEN is a set of call authentication standards providing a secure way to validate caller identity and stop illegal caller ID spoofing. When constituents receive branded calls with STIR/SHAKEN ...