This could be as important as the traditional Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. It gauges another level of customer satisfaction that most have not considered.

William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a company’s customer loyalty. It’s a two-question survey ...

Vendors and resellers are often quick to shout about their NPS rankings. But what do they really mean, and are they worth tracking? Anyone who has been to a vendor partner conference will know that ...

This report provides a comprehensive look at Net Promoter Score SM (NPS), a widely used metric of customer sentiment and loyalty. These benchmarks cover the U.S., Canada, Latin America ...