If you want to improve your staff's performance, you need to measure it. But how do you know what to measure and how to use the results? This is where key performance indicators (KPIs) come in.

Set clear objectives: KPIs needs to be connected to a core business ... Operational KPIs are often used by managing staff and to analyze questions that are derived from analyzing strategic KPIs.

How do you set realistic and achievable data ... analyze the opinions and sentiments of the data entry staff and the data users. A common KPI for satisfaction is the satisfaction score, which ...

Refining KPIs as the year progresses shouldn’t be seen as a failure to plan but as a proactive approach to achieving success.

Learn which key performance indicators matter most in credentialing, how to set your benchmarks, and why it's important to be able to measure all aspects of your provider credentialing efforts.