However, your response to negative reviews online can affect how your business is perceived, so it's important to thoughtfully consider how you will respond. We asked experienced CEOs and other ...

Handling those reviews with emotional intelligence is crucial. It is important to separate your emotions from the feedback. Responding to negative reviews with grace and professionalism—and ...

Whether it’s just a “troll” trying to cause a scene or it’s genuine feedback about a negative experience a customer had, these comments provide great opportunities for responding to your ...