leverages customer data, feedback, and AI to proactively reach out with personalized service. When a customer is approaching a major life change like buying a house, having a baby, or retiring ...

The days of customer data platforms (CDP) simply aggregating information about shoppers and their purchases are long gone, ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Retailers can no longer afford to take a reactive approach to data security. A data-centric approach, focused on tokenization, encryption, access controls, and real-time monitoring, is the best way to ...