You won't only be faced with AI chatbots when you seek out ChatGPT or Claude -- most companies with online customer service ...

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily ...

Explore the transformative role of AI chatbots in enhancing user journeys, personalization, customer support, and business ...

A massive 85% of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) ...

In the third quarter (for the period ended Sept. 30), SoundHound AI posted revenue of $25.1 million, an 89% year-over-year ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

The integration of multiple AI models within a single application offers a range of benefits that can significantly enhance functionality and efficiency. By leveraging an AI model comparison approach, ...

Finally, SoundHound's AI agent customer service solutions found a solid ... hosting costs -- a solid competitive advantage for a conversational artificial intelligence company.

Companies can direct strategic investment in CX towards innovative technologies, emphasizing AI-driven solutions like ...

Contrarily, SoundHound's voice AI and conversational intelligence applications are used for cases such as restaurant ordering, automotive interface, and customer support. While there is huge ...