Discover how omnichannel marketing supports seamless customer experiences. Learn omnichannel strategies to improve engagement ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Can social CRM deliver engaging marketing messages and drive sales? Absolutely! But using social networks requires a soft sell, a permission-based approach, and should be used sparingly. By making the ...

Introduced in the 1990s, customer relationship management (CRM) software was initially designed to help sales teams efficiently manage contacts and track customer interactions. Over time, the world of ...

In sales, these capabilities provide new insights into who and when to engage, and in service, they provide more integrated insights into new opportunities that turn service into an additional sales ...

Microsoft angered many MBS partners last year when it reversed itself on the CRM channel strategy. While the product had been only available through authorized MBS partners, the latest release was ...

It has close to 18,000 fans on its Facebook page and its YouTube channel, HKTOYSRUS ... “The iPhone app is part of Toys ‘R’ Us’s CRM effort to strengthen the bonding with its Star Card ...

The new integration enables Optimove clients to leverage the free, cross-platform messaging app for highly personalized, ...

This week, Epiphany will unveil an updated CRM suite that will blend heretofore standalone marketing, sales, and service modules. The goal is to offer sales or service agents a full view of ...

“Now there’s another period of acceleration, because everybody realises it's not about ‘CRM’ or ‘salesforce automation’ anymore, it's really going to omnichannel marketing and customer ...