Hotels follow with a score of 36, and travel websites have an average of 18. Knowing your company’s NPS is great, particularly when it acts as a benchmark to competitors, but actually ...

This could be as important as the traditional Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. It gauges another level of customer satisfaction that most have not considered.

William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a company’s customer loyalty. It’s a two-question survey ...

This report provides a comprehensive look at Net Promoter Score SM (NPS), a widely used metric of customer sentiment and loyalty. These benchmarks cover the U.S., Canada, Latin America ...

Busey set a new record-high corporate NPS score of 56.5 in 2023—a 14.4-point improvement from the previous year and well ...